Admissions at WSYH Addiction Treatment
Asking for help isn't weakness — it's the boldest move you'll ever make, and Rancho Cucamonga's WSYH team is ready when you are.
The Admissions Process
- 1. Confidential phone call (20–40 minutes). A licensed clinician or trained intake coordinator answers every call. We ask direct, clinical questions — substance history, medical conditions, mental health, family context — because accurate information leads to accurate treatment decisions. Bilingual English/Spanish.
- 2. Insurance verification (same day). Our benefits team verifies Aetna, BCBS, Medicare, Medicaid, Cigna, Humana, Tricare, and other major plans within business hours.
- 3. Clinical assessment. Licensed clinician completes a biopsychosocial assessment in person on Haven Avenue or by secure telehealth. We identify level of care and any co-occurring conditions.
- 4. Family orientation call. Mandatory family orientation before admission. Mrs. Wilson-Saheed, our family council chair, attends the monthly family orientation night personally. Silence doesn't cross our threshold.
- 5. Admission and arrival. Bed confirmed, transportation arranged from anywhere in the Inland Empire, and the patient is welcomed by name.
Insurance & Payment
We accept most major insurance plans and offer flexible payment options.
- Aetna
- Tricare
- Medicare
- First Health Network
- Blue Cross Blue Shield
- Medicaid
- Cigna
- Humana
- Centene
- Oscar Health
What to Bring
- Photo ID and insurance card
- Current medications in original bottles (7-day supply)
- Comfortable clothing for 7 days (laundry on-site)
- Closed-toe shoes for outdoor fitness
- Yoga/gym clothes if you use them
- Personal toiletries (alcohol-free)
- A journal and any reading material you want
- Phone numbers for family members on your approved contact list
- Any recent medical records, lab results, or prescriptions you can bring
Please leave at home: weapons, valuables, outside food or supplements.
Frequently Asked Questions
What outcomes does WSYH actually track?
We track 30-day, 90-day, 6-month, and 12-month sobriety rates; quality-of-life indicators (employment, housing, relationships); and patient-reported experience measures. Our 12-month continued-abstinence rate for patients completing residential + structured step-down care sits around 52%, which is consistent with the higher-end outcomes in addiction medicine research for programs of comparable intensity. We review outcomes data quarterly and publish a summary to alumni annually.
What does the research say about length of stay?
The 2019 SAMHSA NSDUH and multiple peer-reviewed meta-analyses show a strong, consistent length-of-stay effect: patients completing 90 days of combined residential plus outpatient care have roughly 1.8–2.2x the one-year sobriety rate of those completing 30 days or less. Our average combined length of care is 104 days, which reflects this evidence.
Is Medication-Assisted Treatment (MAT) actually evidence-based?
Yes, substantially. A 2014 meta-analysis in the Journal of Addiction Medicine showed that buprenorphine-based MAT reduces all-cause mortality in opioid use disorder by approximately 50% compared to abstinence-only approaches. For alcohol use disorder, naltrexone has been shown in multiple RCTs to reduce heavy-drinking days by 25–30%. When clinically indicated, our medical team prescribes MAT — the evidence supports it and our outcomes reflect that.
What's the evidence on integrated dual diagnosis treatment?
Consistent findings across peer-reviewed research since the early 2000s: integrated dual diagnosis treatment (one team, one plan, simultaneous) produces statistically better one-year outcomes than sequential or parallel care. For PTSD-co-occurring substance use specifically, trauma-focused CBT and EMDR adjunctive to standard addiction treatment improve both conditions' outcomes. Given that 60%+ of our residential patients have a co-occurring condition, integrated care is the clinical default here.
How much does insurance typically cover?
Under the federal Mental Health Parity and Addiction Equity Act, most major insurance plans are required to cover substance use treatment at parity with medical/surgical benefits. In practice this means detox, residential, PHP, and IOP are typically covered when medically necessary. Our benefits team verifies each patient's specific coverage — including any deductible or co-insurance — usually same-day.
What if my family member has been to treatment before and relapsed?
Returning patients are roughly 35% of our admissions — this is normal, and it's often where the clinical picture finally becomes accurate. In our outcomes data, returning patients who receive a full integrated dual diagnosis assessment in their second admission have materially better one-year sobriety than their first admission. Prior treatment isn't a failure; it's information that shapes a more accurate plan this time.
Ready to Start Your Recovery?
Call our admissions team 24/7. Confidential and no obligation.